Terms and Conditions
Please note: Only the Croatian version of these terms and conditions is legally binding. Translations can only be considered as supporting content.
Relevant provisions of the Civil Obligations Act, Electronic Commerce Act as well as the Consumer Protection Act apply additionally to these General Terms and Conditions.
A) VALIDITY OF GENERAL TERMS AND CONDITIONS
A.1.) General Terms and Conditions, as mentioned hereinafter, represent a purchase contract between a single Buyer and Euro-Unit d.o.o. Company,The Company is registered at the Commercial court in Varaždin with the number: TT-98/1009-2Company number: 070008701, PIN/VAT: HR83605107180Share capital: 3.222.200 kn paid in full Registered office: Ulica Brače Graner 8, 40 000 Čakovec, member of board: Ivan Senčar numbers of giro accounts:Raiffeisenbank Austria d.d.Giro account: 2484008-1100436542IBAN: HR4324840081100436542 SWIFT CODE: RZBHHR2X Zagrebačka banka UniCredit GroupGiro account: 2360000-1101369074IBAN: HR5123600001101369074 SWIFT CODE: ZABAHR2X Privredna banka ZagrebIntesa SanpaoloGiro account: 2340009-1100228497IBAN: HR4623400091100228497 SWIFT CODE: PBZGHR2X
(hereinafter: the Seller), concluded with a contractual purchase of a single item on the internet store published on the Seller's web page (hereinafter: www.Euro-Unit.com).
A.2.) The Buyer is considered to be any physical or legal person who sends a purchase offer for a single product and/or group of Seller's products via www.Euro-Unit.com.
A.3.) All contracts concluded between the Buyer and the Seller, in connection to the purchase of Seller's products via www.Euro-Unit.com, are regulated by the provisions of these General Terms and Conditions, Acts stated in the preambule of General Terms and Conditions, as well as by the Personal Data Protection Act. By taking these provisions into account, the legal effect of the Buyer's offer, the acceptance of the offer by the Seller as well as gathering, processing and protection of personal data of the contracting parties are being reasoned.
A.4.) These General Terms and Conditions are published on the www.Euro-Unit.com web page.
B) INVALIDITY OF CONTRACTUAL CONDITIONS
B.1.) These General Terms and Conditions are a primary and mandatory source of rights with which the legal relation between the Seller and the Buyer is to be regulated and in that sense have the prevailing effect in regard to all other possible sources and replaces all other written or oral contracts, requirements and/or agreements between the Seller and the Buyer and/or contracting conditions of other persons, which deviate or could deviate from these General Terms and Conditions. In case of disagreements between these General Terms and Conditions and all other Buyer/Seller agreements, these Terms shall have a prevailing effect, unless the contracting parties agree differently in writing.
C) VALIDITY OF RELATIONS TOWARDS NON-CONSUMERS
C.1.) These General Terms and Conditions are in any case applicable to any person who is not considered, in the sense of a consumer definition set forth by the Croatian legislation, a consumer.
D) VALIDITY OF RELATIONS TOWARDS THE CONUSMERS
D.1.) These General Terms and Conditions are applied to any person who is considered a consumer regarding Croatian legislation. These General Terms and Conditions are applicable from the moment the Buyer states, by registering on www.Euro-Unit.com, that he/she is fully aware and agrees to these General Terms and Conditions.
E) VALIDITY OF RELATIONS TOWARDS FOREIGN CITIZENS
E.1.) These General Terms and Conditions are also applicable to persons, whether physical or legal, who do not have a Croatian citizenship regardless of differences in the legal or statutory position of the Buyer and regardless of his actual capabilities of understanding the Croatian language in which these General Terms and Conditions have been written.
E.2.) These General Terms and Conditions are applicable to apartheids, and staff of foreign diplomatic and consular representations and honorary consuls and consulates of foreign states on the territory of the Republic of Croatia.
F.1.) All characteristics of the Seller's product, published on www.Euro-Unit.com, including price, are of informative nature and do not represent an offer by the Seller, and/or a non-obligatory call for bids, unless the Seller exclusively stated otherwise.
F.2.) In case of a sale's contract concluded through www.Euro-Unit.com, as regulated with these General Terms and Conditions, a term “sale per sample” or “model” is being used. In any case, tolerance in deviation regarding structure and/or paint of the product by the Seller within the www.Euro-Unit.com system is allowed (for example hard wood, veneer, marble panels, furniture of genuine/quality wood, leather, product textile, paint of the electronic device housing etc.) and by agreeing to these General Terms and Conditions the Buyer gives his exclusive approval to that kind of deviation. In that sense the Buyer expresses his approval of Article 460/2 of the Civil Obligations Act to be applied.
F.3.) In order to advertise certain products, www.Euro-Unit.com system uses the Google Adword marketing service. It is a service Google provides for marketing and target advertising. The service is used for advertising on the Google search engine and for showing a network of buyers who have already visited the www.Euro-Unit.com webpage. This service can be deactivated in Google settings, ads which are in Your Google profile.
G) BUYER'S OFFER
G.1.) The Buyer can choose, from the Seller's assortment published on www.Euro-Unit.com, a product or a group of products which are of interest by clicking on the button “Order” and in that way add them to his/her “Cart”.
G.2.) By clicking on the option “Send” the buyer is taking a first step in forming a binding offer for the purchase of the goods in the “Cart”. Before making an offer, the Buyer can freely change the available offered items. By clicking the option “Confirm order” the Buyer is giving an irrevocable offer to the Seller for the purchase of a certain product or a group of products.
G.3.) An offer is valid only under the condition that the Buyer clicks the appropriate button confirming that he agrees with these General Terms and Conditions, and with that making it an integral part of the offer. In that case the Buyer chooses a payment method whether by giving an order to a provider of payment services for certain transactions to fulfil the claims towards the Seller, or by other means of payment.
G.4.) The Buyer shall receive an offer based on the price of goods he selected in his/her cart. Payment obligations of the Buyer are the same as before the offer, and are stated in the “Payment” section of the www.Euro-Unit.com system, including all manipulative costs, delivery costs and/or all other costs such as taxes, customs whereas the Buyer shall confirm his awareness and agreement. In order to avoid doubt, costs of delivery and customs, manipulative costs and all other costs are not included in the gross price of the product, as published on the www.Euro-Unit.com and are paid separately.
G.5.) An offer is deemed delivered to the Seller only when it is correctly done through www.Euro-Unit.com. This applies to all other requests, requirements and instructions by the Buyer which can be in connection with the offer.
H) SELLER᾽S CONFIRMATION
H.1.) Receipt confirmation regarding the Buyer's offer, after the shipment of the order, does not represent an acceptance of the offer by the Seller.
H.2.) The Seller's confirmation of the offer shall be furnished through an affirmative electronic (e-mail) message from the Seller or by shipping the product to the Buyer. All other discretion and/or practice shall not be deemed as accepted offer from the Seller.
H.3.) An offer confirmation by the Seller shall commit him only if the payment of all money obligations and all other corresponding costs by the Buyer are guaranteed, in full and without reservations, and if the Seller confirms the availability of the goods in accordance with the Buyer's offer.
H.4.) After the offer has been confirmed by the Seller, the contractual conditions for each purchase between the Buyer and Seller are fixed and cannot be changed, unless the contracting parties do not agree differently in writing.
H.5.) In case the Seller, after the Buyer's offer, cannot ship the product because it is not in stock and cannot be ordered from a single supplier, the Seller shall in writing, by e-mail, inform the Buyer of the said circumstances, so that he/she can by his/her own accord cancel the order or accept a new delivery deadline.
H.6.) A purchase contract concluded through the musicstore system is for a definite time and valid until cancellation. The contract shall be deemed consumed on the day the product is shipped to the Buyer, i.e. with the payment of the purchase price in full.
I) PAYEMENT METHODS
I.1.) All stated prices are in Croatian kunas (KN), unless exclusively stated otherwise. The prices include the value-added tax (VAT). The prices do not include costs of delivery, customs, manipulative and other costs. The prices do not include the costs of the Buyer's telecom operator, which are calculated separately, in accordance with every single contract the consumer/buyer has with their telecommunication service provider.
I.2.) www.Euro-Unit.com internet system enables its users payment and purchase by credit or debit card or payment can be done by internet banking, pursuant to conditions stated in these General Terms and Conditions.
I.3.) After choosing a suitable payment method with a credit or debit card or by cash payment through an invoice, the Buyer is no longer authorized and waives his right to cancel or modify the set form of payment.
I.4.) The Buyer agrees that the Seller is authorized to, by his own accord in case of suspected payment abuse, cancel transactions of any kind, without announcement and without prior notification and can furnish all relevant data to the authority for prosecution of potential perpetrators.
I.5.) If the Buyer cannot, for any reason, perform the payment of the purchase price, the Seller is authorized to unilaterally cancel the purchase procedure. In that case the Buyer answers to the Seller for any damages and costs which the Seller could subsequently have.
I.6.) The Buyer confirms and agrees, in purpose of fulfilling his payment obligations regarding the purchase of certain products, that his provider of payment services can burden him with transaction costs which are not known to the Seller at the moment of advertising, furnishing an offer and conclusion of contract. The Buyer agrees to bear those costs by himself.
I.7.) If the Buyer is not a citizen of one of the European Union member states, the possibility of an input tax deduction is accordingly weighed against applicable international agreements on avoidance of a double economic taxation. The Seller doesn’t bear any responsibility for a value-added tax refund and/or other applicable buyer taxes, nor does he have any other obligations to assist the Buyer in a value-added tax refund and/or other applicable taxes.
I.8) All payments shall be done in Croatian Kuna. The amount for which your credit card shall be burdened is calculated through a price conversion from Euro to Croatian Kuna in accordance with the valid currency list of the Croatian National Bank. When paying with your credit card the same amount shall be converted into your local currency in accordance with the valid currency list of the credit card association. As a result of price conversion, there is a possibility of a small difference regarding the original price featured on our web page.
J) PAYMENT WITH CREDIT OR DEBIT CARDS
J.1.) When paying for a product with credit or debit cards, the Buyer shall be charged by the provider of payment services for the purchase price and other corresponding costs immediately after receiving the electronic message (e-mail) from the www.Euro-Unit.com system about the offer confirmation.
J.2.) After receiving the order for credit or debit card payment, the Buyer waives any right to cancel, terminate and/or modify the order performance. In that sense the Buyer is responsible for all costs and damages which can occur for the Seller.
J.3.) The Buyer is responsible to ensure that the credit or debit card payment service provider has an enough amount of money for the payment of the purchase price and all other applicable costs. This relationship is regulated by rules between the payment service provider and the Buyer stating that the right for payment is to be used by the credit or debit card, and that the Buyer while ordering needs to furnish complete and correct data about his/her debit or credit card. Otherwise, the Buyer is responsible for all damages and costs created or which could be created for the Seller regarding violations of these Buyer obligations.
J.4.) The Seller does not record your credit card number nor does he store your transaction information. The Seller uses third party services for charging credit cards, and an authorized Bank protects your information with encryption.
J.5) Input and transfer of personal information and information on the credit card number is protected with an SSL protocol of a 256-bit encryption secured by WSpay™ system for online authorization of credit cards. Authorization and charging of credit cards is done by using a Wspay™ system for authorization and charging cards in real time.
J.6.) The Seller commits to protect the Buyer's personal data in accordance with the Personal Data Protection Act and commits that he shall not reveal personal information in any way to third parties without the Buyer's consent. (except for information needed for product delivery) Cases exempt from this are those where the Seller is obliged, by a valid order from the authorities, to deliver or to allow an inspection into the personal data of the Buyers.
J.7.) The Buyer has the right to ask for a modification, amendment or an addendum of incorrect personal data.
K) PAYING BY INTERNET BANKING
K.1.) When paying by respectively internet banking the Seller is obliged to fulfil the payment within 3 days, after which time the offer shall be deemed invalid by www.Euro-Unit.com.
K.2.) Information for payment by bank/internet banking:
All data shall be provided in the e-mail containing the order.
Payment description: Number of Your order
L) IT IS NOT POSSIBLE TO MAKE A PURCHASE ON WWW.EURO-UNIT.COM ONLINE STORE WITH A EURO-UNIT GIFT CERTIFICATE
L.1) WHEN MAKING A PURCHASE ON OUR ONLINE STORE WWW.EURO-UNIT.COM ONE CANNOT USE THE CERTIFICATE FOR AN ADDITIONAL EURO-UNIT CLUB MEMBER DISCOUNT
Delivery time for EU countries its 6-8 working days.
M.1.) The Seller is obliged to deliver the ordered goods to the Buyer, to his address (delivery to the front door but not within the premises) or to the address of a third party stated in the Buyer's offer sent via www.Euro-Unit.com, taking into account that the third party must be confirmed by the Seller.
M.2.) The Seller is responsible for a timely and orderly shipment of goods from his facilities and for the courier delivery, however he is not responsible for any delay caused by boat services, Force Majeure, and all other cases where the delivery is impossible and/or delays for which the courier services are responsible.
M.3.) When making a purchase, the delivery time of each product shall be defined and determined for the Buyer in the electronic (e-mail) message reply.
M.4.) If the purchased goods cannot be delivered to the address the Buyer determined, because the Buyer is not at the stated address at the moment for reasons known only to him, the Seller is obliged to leave a written notice of failure to deliver, but the costs of further delivery, as well as any other costs caused by the failure to deliver are exclusively the Buyer's responsibility.
M.5.) In case of a failed delivery, and as defined by article M.4 of these General Terms and Conditions, if the product is not handed over, respectively taken in one of the contractual Seller's offices, and the Buyer did not inform the Seller about it in a written manner, the Seller has the right to store the goods with a 3% storage fee (increased for VAT) for every starting month and to insist on the completion of the contract or after setting an additional deadline of 15 days to terminate the contract and to sell the goods to third parties, where the Buyer shall be obliged to pay 20% of the gross purchase value as a cancellation fee. The Seller reserves the Buyer's right and the right to charge for any further damage which exceed the cancellation fee. In any case, the Buyer answers to the Seller for any damage occurred due to a failed delivery.
M.6.) The product shall be deemed delivered when the Buyer or an authorized person by the Buyer signs the delivery receipt and delivers it to the Seller or hands it over to the delivery service.
M.7.) The Buyer is obliged to inspect the goods without delay and within 8 days to inform the Seller on any visible defects. Otherwise the Seller shall not be responsible for any visible defects on the purchased product.
M.8.) Delivery service choice is the Seller's responsibility, and the Seller answers solely and exclusively for the choice of a delivery service company.
M.9.) The Seller can, by his own accord, cancel or delay the shipment of goods in case payment problems are noticed or he can cancel or delay the delivery even when the items have already been shipped until payment obligations have been fulfilled in full.
M.10.) www.Euro-Unit.com uses GLS courier services, and all details on their services, availability of delivery, island delivery, deadlines and all other information can be found on their official web pages GLS: https://gls-group.eu/HR/hr/pracenje-posiljke
N.1.) For goods under warranty, the warranty is valid for as long as it says on the warranty document, and the mandatory warranty is valid under legal conditions. The warranty period is stated on the warranty card or on the receipt delivered to the Buyer after the purchase.
N.2.) The warranty conditions are valid from the date of delivery of the goods to the Buyer, and the Seller guarantees that the product shall function correctly in the warranty period, if the Buyer follows the user manual.
N.3.) The Buyer is obliged to, without delay, inspect the goods and inform the Seller within 8 days of any visible defects. Otherwise the Seller is not responsible for visible defects on purchased items.
N.4.) In case of hidden defects, the Buyer needs to inform the Seller within 8 (eight) days from the day of discovery, otherwise he forfeits the right to complain. After 6 (six) months from the delivery of goods the Seller is exempt from responsibility for hidden defects.
N.5.) If the Buyer notified the Seller of the defects (hidden and visible), in an orderly manner, the Seller has a legal obligation towards the Buyer, within legally prescribed deadlines, for: (i) defect removal, (i) exchange of goods with other goods that have no defects, (i) decrease the purchase price, (or) enable termination of contract. All these rights are given individually and alternatively and are not applicable at once, respectively with the inability to fulfil one of the options, the other becomes active and pursuant to Article 410 of the Civil Obligations Act.
N.6.) In case one product is replaced with another the Buyer is obliged to furnish the defective one, within 30 days from the delivery of the product, to the Seller at Seller's cost.
N.7.) After the two year deadline of the product ends, regardless of timely notification, the Seller is no longer responsible for any defects.
N.8.) The Seller is not responsible for any damages due to regular disregard of the Buyer or persons for which he does not answer for. This is especially applicable for any further damages. The Buyer gives his exclusive agreement for exclusion of the Article 345/2 of the Civil Obligations Act, i.e. he gives up the right to overrule this provision of General Terms and Conditions on purchase and delivery of goods in court. The Buyer confirms that this provision is not a consequence of a monopolistic status of the Seller and/or of unfair relations between contracting parties. The Buyer waives any right to overrule the purchase contract due to a violation of principles on equal value.
N.9.) If it is determined that the goods under warranty, which the user is claiming to be faulty are in fact functioning, the Seller shall charge the user for the inspection of the well-functioning product of one service hour (180kn incl. VAT) including additional delivery costs for delivering the product to the shop (if it is included into Seller's cost) and the return of the well-functioning product to the Buyer.
O) RETENTION OF TITLE
O.1.) Until full payment of all claims, respectively obligations borne by the Buyer the sold product is exclusively in the ownership of the Seller.
O.2.) The Buyer has an obligation towards the products, on which there is a retention of rights by the Seller, to care and use them as a good owner would. The Buyer is obliged to inform the Seller in writing, or to present him with a copy of a service record on every address change of the product, respectively every intervention on the product by the Buyer or a third party. Costs of shipment and servicing are borne exclusively by the Buyer.
O.3.) The Buyer agrees to the stated retention of right of ownership by the Seller, and in case of selling the product to third parties the Buyer is obliged to inform such a party of the existence of the retention ownership right by the Seller.
O.4.) In that case the Buyer is obliged to transfer the money gained by the sale of the product onto the Seller's account. Otherwise he shall answer to the Seller for damages and can be subject to criminal prosecution.
P) THE RIGHT TO CANCEL A PURCHASE AND RETURN THE GOODS
P.2) If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
P.3) The right to cancel does not apply to the following kind of contracts:
• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
• Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
The FORM FOR A UNILATERAL CONTRACT TERMINATION can be downloaded here
R.1.) Each contract concluded on the basis of these General Terms and Conditions shall be stored in electronic form by the Seller, and upon request the Buyer can access it by paying for the costs of copying and delivery. By agreeing to these General Terms and Conditions the Buyer gives consent to this type of processing and storage of the contract and all relevant personal data connected with it (name, surname, address, PIN etc.).
R.2.) The Buyer, respectively consumer can furnish to the Seller, in writing, all his requests, complaints, objections, statements and any accolades to: Euro-Unit d.o.o., Ulica Brače Graner 8, 40 000 Čakovec, or by fax on: +385(0)40 829 440 or via e-mail.
R.3.) The address of the Seller's customer service is: Euro-Unit servis, Ulica Brače Graner 8, 40 000 Čakovec
R.4.) By accepting these General terms and Conditions the Buyer confirms that he is aware and agrees to the provisions of these General Terms and Conditions while registering as a user at www.Euro-Unit.com.
R.5.) For contracts concluded based on these General Terms and Conditions the applicable law is determined in accordance with the Seller's seat. The application of the Vienna Convention of the United Nations for international sales is excluded. The application of business practice and/or general or special usage valid or which could be valid in wholesale and retail is also excluded.
R.6.) For all disputes regarding these conditions or regarding the purchase contract the court in accordance with the seat of the Seller is applicable.
R.7.) Partial nullity of certain provisions of these General Terms and Conditions or nullity based on the concluded agreement does not affect the validity of other provisions. Interpretation that the legal vacuum created by a null provision shall be interpreted in a way most similar to the initial economic purpose of the contracting parties is incorrect and not allowed.
R.8.) The Buyer confirms that he is aware that the valid General Terms and Conditions are always subject to constant changes and improvements, therefore for every future purchase he has the responsibility of getting acquainted with the current General Terms and Conditions applicable to the www.Euro-Unit.com system.
R.9.) Modifications of these conditions as well as of contract provisions based on these General Terms and Conditions are possible exclusively on the basis of a written agreement between the contracting parties. Oral agreements and/or contracts are not allowed.